At Gloema, we strive to ensure a seamless delivery experience for all our customers. From the moment you place an order to the time it reaches your doorstep, we handle your products with care and professionalism.

Order Processing and Dispatch

Your Gloema order will be processed and shipped within 1 business day. Once your order has been dispatched, you will receive an email with tracking details, allowing you to stay updated on your shipment. Should there be any delays in processing your order, we will inform you promptly and keep you updated.

Order Tracking

After your package is dispatched, we’ll send an email containing a tracking link and the AWB number. Simply click the link to track your shipment in real time.

Delivery Timelines

For Domestic Orders (India):

• Metro Cities: Delivery within 2-3 business days after dispatch.
• Non-Metro Cities: Delivery within 5-7 business days after dispatch.

Occasionally, unforeseen circumstances may cause minor delays. In such cases, you can use the tracking link provided or contact us for assistance.

For International Orders:

International deliveries typically take up to 15 days from the date of order. While we aim for timely delivery, occasional delays may occur due to customs or transit procedures. If you have concerns about your order status, feel free to reach out to us at support@gloema.com.

Shipping Costs

Within India:

• Free shipping for prepaid orders.
• For COD (Cash on Delivery) orders, a handling fee of ₹125 applies.

For International Shipping:
Shipping charges are calculated based on the weight of your order and will be displayed during checkout. International shipments are processed on a Delivery Duty Unpaid (DDU) basis, meaning import duties, customs charges, and local taxes must be borne by the recipient.

Customs and Duties

Please note that all prices on our website exclude import duties. As the recipient, you are responsible for clearing customs and paying any applicable charges to ensure smooth delivery. Unpaid duties may lead to delays, and we cannot offer refunds on shipping fees if your package is returned to us due to non-payment.

For further queries about shipping or delivery, feel free to contact us at support@gloema.com. We’re here to ensure your Gloema shopping experience is delightful from start to finish!